LACO Support

The LACO Support division takes away the hassle of having to run your own infrastructure, with all the related costs. We can do this for you whether as the direct result of LACO projects or partner solution implementations. When IT solutions are provided, users are confronted with the challenge of deploying or using and supporting them both efficiently and immediately. Even with extensive user training, a huge amount of questions are to be expected, particularly during the introduction stage. The establishment of robust support structures is important for the acceptance and success of any solution.
 
Approach
The LACO Service Desk is the single point of entry of all queries– be it in terms of solutions designed and/or provided by us or a partner solution. We can even offer services to detect potential problems before they even disturb the operational effectiveness of your company.
With guaranteed response times for all requests (depending on severity) and a comprehensive knowledge database, we can offer cost-efficient support. By means of the prioritised treatment of support requests in our ticketing system, you can be ensured of the control of the entire process, from flexible analysis up to the rapid provision of a solution. Our Service Desk, with many years of consultants’ experience at its disposal, complies with ITIL best practices when handling requests. Thus LACO works following a recognised and solid process framework.
 
Benefits
• The LACO Service Desk as a single point of entry for all requests;
• Cost control and budget security for maintenance and support activities, including detailed reporting;
• Relief of one’s own IT support and internal former project participants;
• Access to the know-how of our experts;
• Process security through compliance with ITIL best practices.