| LACO
| LACO

AG Insurance streamlines sustainability reporting with LACO

Sustainability is a top priority for AG Insurance – and that includes the way it reports its sustainability performance. Through a close collaboration that combined LACO’s expertise with Microsoft technology, AG Insurance and LACO co-developed an automated, standardized, auditable, and repeatable sustainability reporting process.

Setting the scene: data governance across all business lines

The Corporate Sustainability Reporting Directive (CSRD) is the European guideline for sustainability reporting. The directive requires European companies to transparently and comprehensively map all relevant ESG (environmental, social and governance) themes using the European Sustainability Reporting Standards (ESRS). A key principle of the CSRD is dual materiality, i.e. companies must report on both their impact on the environment (inside-out) and the impact the environment has on the company (outside-in).

As the largest insurer in Belgium, AG Insurance is subject to the European Non-Financial Reporting Directive (NFRD) and had to publish its first CSRD-compliant report in 2025, covering 2024 data. The same applies to Ageas, AG Insurance’s majority shareholder, which is listed on the stock exchange.

To meet the CSRD requirements, AG Insurance first needed to ensure it could access all the right data. “We manage the data platform and act as a data office,” says Laurent Horion, Data Platform Manager at AG Insurance. “So we’re responsible for the data governance across all business lines. When teams need data for their sustainability reporting, they turn to us first.”

The problem:

find the right approach

However, the major challenge with sustainability reporting is that the data you need often doesn’t originate from core systems. For example, at AG Insurance, there was little of this non-core system data available in an automated format, and data capture ended up becoming a manual process, with Excel as the primary tool.

This meant that implementing the CSRD presented AG Insurance with a much broader challenge. “First and foremost, we had to comply with the CSRD and deliver our first report in 2025, so we had to develop a method and approach for that,” says Laurent.

The second challenge was to also prepare a report for Ageas, with a view to consolidating reporting at the group level. “We don’t regard reporting simply as an obligation, but rather as part of our strategic mission. AG Insurance is among the top 1% most sustainable organizations worldwide. Sustainability is embedded in everything we do, so it goes without saying that our reporting must reflect that commitment.”

The solution: building on existing experience

To achieve this, AG Insurance partnered with LACO, leveraging their expertise to co-design and implement a comprehensive end-to-end architecture that supported the entire process. This included everything from data collection and ingestion on an Azure data lake to analysis with Synapse Serverless and internal validation in Power BI, and the actual reporting with Tagetik. This framework was supplemented with Databricks – to process the various data layers – and Data Galaxy, a data governance tool that provides full insight into AG’s data catalog, data glossary, and data lineage.

For AG Insurance, LACO was the obvious choice, and the project built on a collaboration that has been well established over many years. As a local Belgian data, analytics and AI expert, supporting the full data value chain of their customers, LACO supported AG’s migration from their on-premise data platform to Azure Synapse. “LACO played a vital role in migrating our business self-service analytical programmes to the cloud,” says Laurent. “So we already had valuable experience with Azure, Synapse, and Power BI. This proved to be a major advantage, as it allowed us to quickly take the necessary steps within a framework already in place at AG.”

Even before LACO developed the design, Laurent’s team carefully examined what data would be needed for the report, which data owners would be involved, and so on. Then AG and LACO worked together to design the reporting process and had it evaluated by the stakeholders to ensure everything ran as smoothly as possible. “There was a lot of groundwork to cover before the actual development of the technical solution,” recalls Laurent. “When it came to double materiality, for example, we had to carefully consider which specific elements would be relevant to us as an insurance company.”

The result: an optimal process

The biggest challenge turned out not to be around data or technology, however, but people. “Close collaboration between teams who had never worked together before was key to the project’s success,” says Laurent. “That’s how we arrived at a joint approach, across business lines, IT, and data. Short lines of communication between teams made a real difference.”

Specifically, the business teams use templates to enter the necessary data. By choosing templates, AG minimizes the risk of non-compliant data. Once all the data is available, things move quickly, and the actual report can be generated the same day. “Ultimately, the solution launch went smoothly, and from there we’ve been able to improve the process step by step since then. The environment is constantly evolving, so when requirements or definitions change, for example, we must react quickly.”

AG Insurance had a clear goal: to deliver a CSRD-compliant report on time. “We achieved that goal,” says Laurent. “Our solution meets business needs and regulatory requirements with its reporting.”

Would this have been possible without the solution? “If you dedicate enough people and time to it, anything is possible,” laughs Laurent. “But if we’d continued to do everything manually, we would inevitably have hit a wall. By implementing an optimally automated, standardized, auditable, and repeatable process, we not only save time, we can also be confident that we’ll be able to meet additional reporting requirements in the future – from both Ageas and the regulator. We have a solid foundation that will support our growth for years to come.”

Ready to take the manual work out of CSRD reporting?

AG Insurance streamlines sustainability reporting with LACO2026-04-21T07:23:17+00:00

The evolution of ESG Reporting: a new era of transparency

In today’s increasingly sustainability-focused world, businesses are more than mere profit-making entities. They play a vital role in shaping our planet’s future. As such, Corporate Sustainability Reporting – the act of publicly sharing a company’s environmental, social, and governance (ESG) goals and their progress towards them – has become an essential aspect of modern business practice. This level of transparency not only showcases a company’s commitment to sustainable practices but also builds trust with stakeholders – such as investors, customers, employees, and the wider community.

In Europe, this move towards transparency has been significantly propelled by the Non-Financial Reporting Directive (NFRD). This key piece of legislation mandates large companies to disclose certain non-financial data related to sustainability, creating a culture of accountability.

European Corporate Sustainability Reporting has evolved from the implementation of NFRD, through the rise of the European Green Deal, to the birth of the Corporate Sustainability Reporting Directives (CSRD) and the European Sustainability Reporting Standards (ESRS). What do these distinct directives and standards signify? How have they developed? And what is their impact on business?

Introducing the Non-Financial Reporting Directive (NFRD)

The Non-Financial Reporting Directive (NFRD) is a significant piece of legislation adopted by the European Union in 2014 (see figure 1). It requires certain companies to provide non-financial information, often in the form of ‘sustainability reports’, along with their annual reports. This directive applies to large public-interest entities, such as listed companies, banks, and insurance companies, with more than 500 employees, constituting approximately 11,6000 companies and groups within the EU.

The NFRD aims to evaluate the non-financial performance of these companies and encourages them to develop a responsible approach to business. The directive requires public disclosure documents to include topics such as

  • environmental protection,
  • social responsibility,
  • treatment of employees,
  • respect for human rights,
  • anti-corruption, and
  • bribery issues.

The main purposes of the NFRD are to make non-financial information available to stakeholders and investors, and to increase business transparency and accountability. While these EU guidelines are not mandatory, they have set a clear course towards greater corporate sustainability reporting.

The interplay between NFRD and ESG

Environmental, Social, and Governance (ESG) refers to three central factors used in measuring the sustainability and societal impact of a company or business.

  • The Environmental aspect focuses on how a company’s operations affect the natural environment, considering elements such as waste management, energy efficiency, and carbon footprint.
  • The Social component examines how a company manages relationships with its employees, suppliers, customers, and communities where it operates. This includes aspects like labor practices, diversity and inclusion, and human rights.
  • Governance pertains to a company’s leadership, executive pay, audits, internal controls, and shareholder rights. It reflects how a company is governed and the standards it upholds in its business practices.

The European Union’s Non-Financial Reporting Directive (NFRD) is important for ESG reporting. It encourages businesses to take ESG factors into account and report on them, which promotes sustainable business practices throughout Europe.

The emergence of the European Green Deal

The European Green Deal is a set of policy initiatives by the European Commission aimed at making Europe climate neutral by 2050. Unveiled in December 2019 (see figure 1), it represents a roadmap towards a sustainable economy and involves significant investment in green technologies, sustainable solutions, and innovative businesses. It outlines specific policy initiatives across various sectors, from significantly cutting greenhouse gases, investing in innovative research and innovation, to rolling out cleaner, cheaper, and healthier forms of private and public transport.

The NFRD, on the other hand, is a key tool that aligns with and supports these goals. By requiring large companies to report on their environmental and social impacts, and governance practices, the NFRD helps ensure that the corporate sector is contributing to – rather than hindering – the objectives of the European Green Deal. For instance, a company reporting under NFRD would need to disclose its carbon emissions and plans for reduction, which directly ties into the Green Deal’s goal of reducing greenhouse gas emissions.

In essence, while the European Green Deal sets the broader vision and targets for a sustainable European economy, the NFRD provides a framework for businesses to contribute to this vision through increased transparency and accountability. This reporting not only increases transparency but also encourages companies to develop more sustainable business models and practices.

| LACO

Figure 1: Timeline of the evolution of the European Corporate Sustainability Reporting Directive

The evolution from NFRD to the Corporate Sustainability Reporting Directives (CSRD)

The NFRD has been a significant step towards enhancing corporate transparency in Europe. However, recognising the need for more comprehensive and standardised reporting, the European Union has recently introduced a new directive, the Corporate Sustainability Reporting Directive (CSRD), which builds upon and expands the scope of the NFRD.

1. Extending the company scope

One of the key changes brought about by the CSRD is the increase in the number of companies required to provide non-financial information (see Figure 2). While the NFRD applied to large public-interest entities with over 500 employees, the CSRD extends this requirement to all large companies and all companies listed on regulated markets (except for micro-enterprises). This expansion of regulations encompasses a total of 49,000 entities, a significant increase from the previous 11,600.

2. Introduction of mandatory EU reporting standards

The CSRD also provides more detailed reporting requirements. It introduces mandatory EU sustainability reporting standards, aiming to ensure that reports across different companies and sectors are comparable. This is a significant shift from the NFRD, which provided only general guidelines for reporting.

3. Obligatory audit

Furthermore, the CSRD requires an audit (assurance) of reported information, similar to the audits required for financial information. This marks a major step towards ensuring the reliability and accuracy of non-financial reports.

The introduction of the CSRD represents a substantial advancement in the EU’s commitment to sustainable finance and corporate transparency. As companies begin to adapt to these new regulations, they will play a critical role in Europe’s broader ambition to achieve a sustainable, net-zero economy.

| LACO

Figure 2: Extended coverage from NFRD to CSRD

The implications of the European Sustainability Reporting Standards (ESRS)

“The CSRD determines which companies must report, on what topics, where and when. The ESRS provides the ‘how’.”

While the CSRD is an overarching directive that mandates companies to disclose specific non-financial information, including their impacts on the environment and society. The European Sustainability Reporting Standards (ESRS), on the other hand, are the detailed standards that companies subject to the CSRD will have to use when preparing their sustainability reports. These standards, drafted by the European Financial Reporting Advisory Group (EFRAG), specify what companies must report on, providing detailed guidelines on various topics such as climate change, water and biodiversity, and employee-related matters.

In essence, while the CSRD determines which companies must report, on what topics, where and when, the ESRS provides the ‘how’ – the specific principles and requirements that companies must follow when reporting on these topics.

Example of difference between CSRD and ESRS

An example to illustrate this relationship could be seen in the area of climate change reporting. The CSRD might require a company to report on its climate impacts, risks, and opportunities, whereas the ESRS would provide detailed instructions on how the company should measure and report its greenhouse gas emissions, how it should assess and explain its climate-related risks, and how it should disclose its strategies and targets for climate mitigation and adaptation.

Therefore, the ESRS and the CSRD work hand-in-hand to ensure that companies across the EU provide comprehensive, consistent, and comparable sustainability disclosures, supporting the EU’s broader goals of sustainability and transparency in the corporate sector.

Conclusion: the role of data in Corporate Sustainability Reporting

Data plays an integral role in the context of CSRD and ESRS. In the context of corporate sustainability, data can be thought of as concrete evidence that demonstrates a company’s environmental, social, and governance performance. For example, a company might record data on its carbon emissions, its waste management procedures, or its diversity policies.

From CSRD’s perspective, accurate and reliable data is criticalas it forms the basis for these disclosures and ensures that sustainability reports across different companies and sectors are comparable. Therefore, maintaining high-quality data is not just a compliance requirement, but a vital element in driving forward the sustainability agenda. Data Governance plays a critical role here , acting as the backbone that ensures the integrity, accuracy, and reliability of reported information. In essence, data governance provides the framework to ensure that companies are able to provide accurate and trustworthy sustainability information, thereby leveraging their data as a strategic asset.

For business executives, the European Green Deal presents both challenges and opportunities, as companies will need to adapt to new regulations and standards, but also stand to benefit from increased investment in the green economy. And in the world of CSRD, data is not just numbers, but a powerful tool for driving positive change. With data governance at its core, companies can ensure that their sustainability disclosures are reliable and trustworthy, positioning them to seize the opportunities presented by this new era of responsible business.

The evolution of ESG Reporting: a new era of transparency2026-02-16T08:37:21+00:00

ESG reporting with solid data governance

ESG reporting has entered a new era. With CSRD and ESRS, organisations are now required to treat sustainability information with the same level of rigour, traceability and reliability as financial data. This shift demands more than templates or new reporting tools. It requires a strong data foundation, clear ownership and a governance model that unites people and processes across the organisation.

For many organisations, this exposes long-standing weaknesses. ESG data is often fragmented, inconsistent and managed through spreadsheets or informal processes. Metrics do not align, definitions vary by team and nobody fully owns the quality or the outcome.

ESG reporting only becomes credible when the data behind it is governed, repeatable and trusted. That is where LACO makes the difference.

The challenge

ESG reporting is no longer optional. Under CSRD and ESRS, organisations must report on more than eighty indicators that cover environmental, social and governance themes. Each of these indicators must be reliable, audited and traceable back to its source.

However, most organisations are not ready for this level of scrutiny. ESG data is scattered across HR, finance, procurement, operations and sustainability teams. Each department works with different definitions, different formats and different processes. Key metrics live in silos, ownership is unclear and reporting relies heavily on manual, error-prone Excel files.

Without proper governance, ESG becomes chaotic. Indicators conflict, data lineage is missing, validation does not happen and engagement stays low because teams see ESG as administrative work rather than an essential part of business strategy.

The challenge is not the regulation itself. It is the lack of a stable, governed data foundation that can support consistent and meaningful ESG reporting.

The solution

LACO helps organisations build ESG reporting that is credible, consistent and sustainable by focusing first on governance, ownership and structure. Technology only becomes relevant once these foundations exist.

  • We begin by clarifying scope and responsibility. Together with internal teams, we map the CSRD obligations and define clear ownership for every ESG data domain. This gives structure to input, validation and review.
  • Next, we design a practical ESG data framework based on LACO’s expertise in data strategy. This model brings together existing systems, manual sources and business rules into one logical structure that aligns reporting requirements with organisational goals.
  • Once governance and definitions are in place, we standardise and automate data flows within a modern data architecture. Microsoft Fabric, Microsoft Azure or Databricks can be used as part of this foundation, but it is never the starting point. The structure follows the governance principles, not the other way around.
  • Throughout the process, we work on adoption. Sustainable ESG reporting depends on people who trust the data and understand their role. LACO’s change management practice supports communication, collaboration and the training of data stewards so that the process becomes part of daily operations.
  • Finally, ESG frameworks are refined over time through continuous improvement sessions, ensuring that the organisation evolves with new indicators, regulatory changes and internal expectations.

Results

With governance, ownership and adoption in place, ESG reporting becomes a reliable and repeatable process. The organisation moves from fragmented and manual work to a structured system where data quality is high and reporting is audit ready.

Teams work with aligned definitions and shared responsibility instead of isolated spreadsheets. Manual effort decreases as data flows become standardised and automated.

Most importantly, ESG transforms from a compliance obligation into a strategic capability. Trusted indicators support decision making, non-financial insights gain credibility and leadership can act on clear, consistent and validated information.

The organisation becomes ready for both current and future reporting requirements, with a flexible ESG data system that grows as regulations evolve.

Ready to make ESG reporting a business strength?

LACO helps you build ESG frameworks that are credible today and flexible enough for tomorrow. From first steps to full automation, we make ESG reporting practical, trusted and manageable.

ESG reporting with solid data governance2026-01-08T09:53:22+00:00
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